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Host Henna Hundal interviews Fred Reichheld on this episode of The Henna Hundal Show. Fred Reichheld, Fellow of Bain & Company and a New York Times best-selling author, recognized for having developed the Net Promoter System of Management. The Net Promotor Score is used by over half of Fortune 1000 companies for customer relationship management. We’re honored today to bring Mr. Reichheld on the program for a discussion about his decades of work in innovating the ways that companies understand loyalty marketing and customer satisfaction.